At Deals Sport Gilet Store, we’re dedicated to providing premium cycling apparel and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide, excluding some Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.

Returns & Exchanges Policy

We want you to be completely satisfied with your high-performance cycling gear. If you need to return or exchange an item, please follow these guidelines:

Return Eligibility

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unworn, unwashed, and with original tags attached
  • For hygiene reasons, we cannot accept returns of:
    • Lycra Shorts (unless faulty)
    • Tights (unless faulty)

Return Process

  1. Request Authorization

    Email our customer service at [email protected] with:

    • Your order number
    • Product details
    • Reason for return/exchange
  2. Pack Your Item

    Once approved, securely package the item in its original packaging with all tags attached.

  3. Ship Your Return

    Send to our Manchester address (provided in your return authorization email):

    Deals Sport Gilet Store Returns
    69 Portland St
    Manchester, GB M3B 8HV

    Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using tracked shipping.

  4. Confirmation

    We’ll email you once we’ve processed your return.

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive an email confirmation when your refund has been issued

Exchange Process

  • Follow the same return process above
  • Clearly state in your email that you’d like an exchange and specify the replacement item and size
  • We’ll ship your new item once we receive the original
  • If the exchange item is more expensive, you’ll need to pay the difference

Damaged or Faulty Items

If you receive a damaged or faulty item (we check all items before shipping, but sometimes issues occur):

  • Contact us within 48 hours of delivery
  • Include photos of the damage or fault
  • We’ll arrange a free return and replacement

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Deals Sport Gilet Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item to return: [Product Name]
Size: [Size]
Reason for return: [Reason – e.g., incorrect size, changed mind, etc.]

For exchanges, I would like: [New Product Name and Size]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our Manchester-based customer service team is happy to help with any shipping or return queries. Contact us at [email protected].

Happy riding,
The Deals Sport Gilet Store Team