FAQ

We specialise in high-performance cycling gear including:

• Base layers for temperature regulation
• Gilets for versatile weather protection
• Technical long sleeve jerseys
• Performance lycra shorts
• Breathable technical t-shirts
• Aerodynamic tights

All our products are sourced from top cycling brands to enhance your ride.

Our products follow standard European sizing. Each product page includes detailed size charts with measurements in centimetres. For performance fit, we recommend:

• Jerseys and gilets should fit snugly without restricting movement
• Shorts and tights should have compression fit without pinching
• Base layers should sit close to skin for optimal moisture wicking

If between sizes, we suggest sizing up for comfort or down for aerodynamic performance.

We accept all major payment cards:

• Visa
• MasterCard
• JCB

We also accept PayPal for secure checkout. All transactions are encrypted for your security.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with confidence knowing your data is protected.

We ship worldwide from our Manchester headquarters, excluding some remote regions and parts of Asia. During checkout, simply enter your address to confirm delivery availability.

We offer two convenient options:

1. Standard Express (£12.95) – 10-15 business day delivery via DHL/FedEx with full tracking
2. Free Standard Shipping – 15-25 business day delivery via EMS for orders over £50

All orders are processed within 1-2 business days. You’ll receive tracking information once shipped.

Some carriers may take 24-48 hours to show updates after dispatch. If your tracking hasn’t updated after 3 business days, please contact us at [email protected] with your order number and we’ll investigate immediately.

We offer 15-day returns from delivery date for unworn items in original packaging. To initiate a return:

1. Email [email protected] with your order number
2. We’ll provide return instructions and address
3. Once received, we’ll process your refund within 5 business days

Note: Return shipping costs are the customer’s responsibility unless the item is faulty.

We take great care in packaging, but if your item arrives damaged:

• Contact us within 48 hours of delivery at [email protected]
• Include photos of the damaged item and packaging
• We’ll arrange a free replacement or full refund

Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password. If you don’t see the email, check your spam folder.

This might occur if:

• You’ve entered incorrect credentials multiple times (temporary lockout)
• There’s an outstanding browser cache issue (try clearing cache)
• Your account requires verification (check your email)

If issues persist, contact our support team for assistance.